Shipping Information

COVID-19 NOTICE: Please note that fulfillment and shipping times may take longer than usual due to extra measures and precautions taken to prevent the spread of COVID-19. As such any pieces made to order may take up to 10 days to ship due to our current operations. We appreciate your patience and thank you immensely for your support.  

 

FULFILLMENT

Allow up to 5 business days for order fulfillment. Each order is packaged with care by our 2 person team. While some items are in stock and ready to ship, some of our items are handmade to order. Once an order leaves our possession we will notify the customer of shipment. While we can provide estimates for shipping times, we cannot guarantee the date or time of delivery.

DOMESTIC SHIPPING WITHIN TRINIDAD AND TOBAGO

All orders addressed to domestic destinations will be shipped either by TTPOST or Private Courier. Standard Economy Shipping takes 3-5 business days. Customers will be notified when their orders have been shipped. Please note that these shipping estimates do NOT include the time required for fulfillment.

We advise that you have your packages shipped to a safe and secure address. When placing your order, please include all relevant shipping information. This includes your full name, a complete delivery address (building #, street name, city/town, etc.), and your correct contact number. In the event you need an address or phone number correction, please email us immediately via sales@forever-stoned.com. Any orders that have been placed with an incomplete or incorrect address or phone number will be charged a $50 re-routing fee. Forever Stoned cannot be held responsible for orders that are deemed undeliverable. Unfortunately, customers will be held responsible for any returned shipment, which is equivalent to the original shipping cost.

Forever Stoned is not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any delayed shipping issues with the carrier on your behalf.